“The best thing about the system is that it is extremely dynamic. So on-the-fly we have the ability to customize this solution to meet our really fluctuating business model. In the past we’d have to modify our processes to fit the system. Now the system can be easily modified to fit our processes.”
“The CSDP team did an unbelievable job. Not only were their Business Consulting services great, but their software development and educational services were even better…They do what they say they can do, and they do it very well. They are worth what we paid for the solution and then some.”
“We never thought that we could turn a cost center into a true business in the amount of time that we were given .We all thought that we would be looking for new jobs with small appliance repair shops taking cuts in pay. Instead we are providing profit sharing to all of our employees.”
“We were able to respond to our customers in record time and yet reduce overstocks, materials, labor costs–all while improving customer service satisfaction.”
“Not only did they get us off our old CRM solution, they improved our support process by tightly coupling our technicians to our entitlement systems, to our knowledge base tools, inventory control systems, and reduced our overall warranty cost dramatically.”
“Not only did CSDP deliver on time with our critical Contact Center System replacement, they helped us improve our process to increase our customer’s satisfaction with our service and increased our profit margins as well. We could not have asked for more. Their team was a true added value to our success.”
“We were between a rock and a hard place and needed to get off our old CRM solution to make the deal finally close. The team at CSDP was amazing and did what they said they were going to do. The results were amazing…”
WE DELIVER REAL RESULTS
BOOST IN CUSTOMER SATISFACTION
REDUCTION IN COSTS
INCREASE IN PROFITABILITY