CSDP is the only service relationship management solutions provider that employs a process-driven approach to software configuration and deployment to automate and optimize any aspect of post-sales service delivery. Beginning with service contract, warranty and entitlement management, our hands-on service operations and current, technical expertise gives customers the tools to manage their field service, call center and reverse logistics operations, with scalable, flexible solutions that can be implemented on-premise or in a cloud-based SaaS model, and easily integrated into existing systems infrastructures to deliver real business results:

• Improve service delivery revenues
  • Visibility into service contracts, warranties and entitlements to deliver and manage specific customer requirements and agreements
  • Identify new revenue opportunities based on customer needs and trends
  • Offer new services during technician onsite maintenance or repair

• Improve operational efficiencies
  • Document and scale business processes
  • Improve field technician and call agent productivity with integrated processes and information access
  • Streamline reverse logistics to avoid unnecessary inventory investments
  • Reduce systems infrastructure and resource investments with SaaS offerings
  • Balance service and investment trade-offs with work flow tools

• Increase customer satisfaction
  • Meet committed SLAs with real-time visibility to service contracts, warranties and entitlements
  • Deliver proactive service based on available customer insight
  • Respond quickly to changes and customer feedback through direct response management