Our Management Team
CSDP has an experienced senior management team with significant expertise in service operations, software development and process management to deliver exceptional field service solutions, customer service solutions, and end-to-end service management solutions. Together they bring an extensive set of capabilities to their leadership roles.
Jerry Edinger, President, CEO
With over 30 years of business process and service solution experience, Mr. Edinger is responsible for leading the strategic vision and growth of the company. He also plays a major role in directing CSDP’s day-to-day operations. He joined CSDP in January 2008 after retiring from IBM. While working at IBM, Mr. Edinger held several Management and executive roles in all aspects of IBM’s services and support business. Prior to IBM, Mr. Edinger held the position of Director of Operations for Technology Service Solutions (TSS), a joint venture with IBM and Eastman Kodak, performing service for all of IBM’s personal computers, point-of-sale products, networking and RISC6000 products as well as OEM products. During his tenure at TSS, he was responsible for growing the OEM business from $60 million revenue to $320 million. In addition, TSS went from a negative gross profit business to a plus 36% gross profit business. Mr. Edinger studied Electrical Engineering at Notre Dame and received an MBA from NYU. He also served in the United States Navy as a navigator in naval aviation.
Jerry has recently been appointed to the Board of Directors for the Service Industry Association (SIA). He will also be chairing a new SIA committee, Strategic Communication Committee, which will communicate and promote “C” level education and awareness to the issues the service industry faces. Read the press release for more information.
David Dorret, CTO, Senior VP
As CTO, Mr. Dorret brings a wealth of experience in automated service applications and is the solution architect for all of the SRM© products we deliver. Additionally, he is responsible for developing and leading CSDP’s R&D initiatives, ensuring that market requirements are fulfilled in a timely and cost-effective manner. He is also responsible for analyzing and selecting the leading-edge technologies that are used in our service management solutions. Formerly, Mr. Dorret was the Executive Vice President of Pacific Decision Sciences Corporation, the predecessor company of CSDP. During his tenure as Executive Vice President, Mr. Dorret performed as the Lead Marketer and Head of Human Resources while simultaneously incorporating client desires into a custom built Enterprise level application. Previously, he has held positions as Lead Designer and Project Manager. Mr. Dorret studied computer sciences and mathematics in the California State University system.
David Englund, CFO, Senior VP
In charge of the creative development of CSDP’s service management solutions, Mr. Englund is a critical component in delivering customer requirements. He drives the development teams in crafting the most cost effective and implementable SRM© solutions. In addition to his technical responsibilities, he is CSDP’s CFO where he oversees company-wide treasury, tax, audit, financial and managerial reporting, forecasting and planning, and internal accounting controls. Mr. Englund has acted as the project leader for several of CSDP’s larger clients such as IBM and Keyspan. Prior to joining CSDP, Mr. Englund created KEOSoft International Corporation, a software development company where he served from 1986 to 1995. Previously, Mr. Englund worked for Pertec Computer Corporation, where he managed the Quality Assurance, Product Support and Training departments from 1982 to 1985. Mr. Englund also managed a business application development software house for Pertec Computer Corporation from 1979 to 1981. Mr Englund Studied Computer Science and Business.
Ray Miller, National Sales Director
With over 25 years of ITO and BPO sales, BD, and marketing experience, Mr. Miller is responsible for leading the sales and business development efforts of the company. He is a recognized sales leader with expertise in selling outsourcing solutions to government agencies and Fortune 500 corporations with experience in both on-shore and off-shore delivery models. Prior to CSDP, Mr. Miller held sales leadership positions with Conifer Health Solutions, T-Systems North America, CompuCom, Aspect Communications, and Vanstar. Industries sold into include public sector, business services, healthcare, manufacturing, and technology. Mr. Miller is a native of the Washington, D.C. area and received his BS degree in Business Administration from the University of MD-University College.
Christina Wilczewski, Senior Marketing Manager
Christina has been in the marketing field for over eighteen years and is responsible for leading CSDP’s marketing efforts. Christina has held marketing management positions at a number of high tech companies including MicroStrategy, Aspect Communications, and Ariel Research. She has also been an adjunct professor of marketing at the University of Phoenix and Southern New Hampshire University. She received her Master’s degree in marketing from Johns Hopkins and her Bachelor’s degree in communications from Cornell.