With over 30 years of service industry experience, CSDP’s SRM © software provides a framework to improve operational efficiencies and reduce costs in your service organization, while promoting service excellence. Combining service objectives with a cohesive business process, SRM © software has the potential to transform field service and customer service departments from cost centers to revenue generators.
Contact Center: A highly effective service request management solution, SRM © Contact Center software helps B2B and B2C organizations increase customer satisfaction by giving your contact people the decision-making tools and information to resolve service requests more quickly. Its proactive customer-care abilities help strengthen customer loyalty.
Service Dispatch: With SRM © Service Dispatch software, it’s a snap to track service technician times, parts and expenses, as well as get real-time field service dispatch operations information. Its powerful Escalation Engine gives dispatch managers Inventory Control of the tools to reduce dispatch costs while balancing service workload more effectively.
Inventory Control: In today’s competitive market, inventory control, management, and predictability is critical to any organization’s service reputation and customer satisfaction. SRM © Inventory Control software delivers a remarkably easy way to improve vendor relationships while eliminating inventory redundancies and errors.
Depot Repair: SRM © Depot Repair software allows for easy RMA management, warranty management, and easily visible service repair lifecycle management. You get at-a-glance historical tracking of all repairs along with robust analytics and reporting tools. Quite simply, it boosts productivity and improves your margins.
Companion SRM © Software: Database agnostic, all of our software management solutions are flexible, nimble and quick to deploy. CSDP provides a full suite of companion software that includes: Knowledge Management, Service Sales & Quote Generation, Warranty Entitlement, Training, Contracts & Billing, Reports, and Scheduling.