Dispatch
SRM © 2.0’s Service Dispatch software is a powerful tool for managing and coordinating communications, assignment, warranty entitlement and labor tracking across your service organization. Our software solution provides the flexibility to assign multiple technicians to the same problem ticket, for example a multi-person job. Service Dispatch makes it a snap to coordinate the arrival of third-party personnel, such as security or supply agents, with your service technicians.
CSDP’s Service Dispatch software allows service technicians to record time, parts and expenses against a service request to whatever depth your organization requires. Service technicians can also get at-a-glance details about warranty service. Service Dispatch will alert technicians when removed components need to be sent back for refurbishment or if precious or hazardous materials need to be reclaimed.
A Powerful Escalation Engine.
The Service Dispatch software has a powerful Escalation Engine that automatically alerts staff or managers when service requests exceed configurable deadlines. You now have the ability to automatically alert the call center when a request has gone over 30 minutes without being acknowledged by the service agent. The Escalation Engine can also notify a service technician when an assigned request is within ten minutes of its contractual on-site time. Service Dispatch’s Escalation Engine enables managers to balance their workload providing swift and efficient service. The highly intelligent software gives contact center managers the advantage, allowing them to move work to other queues or call out extra resources when there is a backlog of alerts. It has never been easier to improve the overall customer service experience.An accurate and real-time view of operations has a profound impact on the performance of service organizations. And our Service Dispatch software delivers. CSDP can work with your service organization to optimize screens and dashboard service reports to provide managers with critical team and individual work information.
To see a demo or speak to one of our SRM © 2.0 Service Dispatch software consultants about what we can do for your company, please contact us at 1 (888) 741-2737.