Gap Assessment Tune-Ups
In a Forrester study, only 25% of the companies surveyed ranked their core service delivery and field service capabilities as very good/outstanding. How satisfied are you with your current service delivery strategy, systems, and processes?
Perhaps you just don’t know where to start. That’s why we've developed a series of Service Gap Assessment Tune-Ups. These assessments take no more than four weeks and give you insights into where you might have breakdowns in processes, duplicated efforts, gaps in performance, opportunities to reduce cycle times, or areas to simplify and improve processes.
Service Delivery Optimization Assessment
Take advantage of our Service Delivery Optimization Assessment to learn how to maximize your data, processes, and technology within your field service or customer support organization. There are numerous benefits, including improved customer interactions, alignment of business processes with objectives, as well as the ability to respond more quickly to business and environmental changes. View our brochure of the Service Delivery Optimization Assessment.
Service/Reverse Logistics Assessment and Discovery
Evaluate the current state of your service logistics/reverse logistics operations and identify gaps and areas of efficiency that can save your company significant time and money. Find out where the gaps in your reverse logistics operations are, and see what impact and transformation new processes and systems can have on your organization. In addition, with our analysis, you should be able to eliminate redundancy in systems, minimize personnel, and maximize customer interactions. View our brochure of the Service/Reverse Logistics Assessment.
Revenue Leakage Assessment and Discovery
Evaluate your service & entitlement processes to determine where you have gaps in your process and are losing revenue. In our experience, the biggest areas of revenue leakage gaps are with service entitlements, contracts, and warranties, which is the focus of this assessment. Gain SLA and contractual terms and conditions (T&C) clarity to uncover where you might be over-delivering or under- delivering on your service. Identify failures and correct them, ensuring you will get paid for what you actually deliver to your clients. See how your processes can align with industry standards and best practices. View our brochure of the Revenue Leakage Assessment.
Business Process Mapping Assessment and Discovery
The objective of the Business Process Mapping (BPM) Assessment and Discovery is to document, analyze, and improve your current business processes. This analysis takes into account the strategy, direction, and objectives of the company and service delivery operation, the actual work being completed, and the impact the processes have on the end customer. Current processes will also be compared to industry benchmarks and best practices to align processes with industry standards. View our brochure of the Business Process Mapping Assessment.
Current State Assessment and Discovery
We also do an assessment based on your specific needs, so the scope and depth of the can be customized to meet however you see fit.
We will evaluate your current service management solution to identify areas of efficiency that can save your company significant time and money. Our process ensures that all organizational and functional needs are thoroughly investigated and defined in detail. The Current State Assessment builds the road-map to achieve your desired service lifecycle management results by impartially evaluating and benchmarking your service delivery operations, and our recommendations will be system agnostic. We address proposed system and process changes and their impact on financial performance, operational efficiencies, and customer satisfaction. View our brochure of the Current State Assessment.
Contact our Professional Services Division:
We can help your organization's financial performance, operational efficiencies, and customer satisfaction. To speak to a professional services expert, please contact us at 1(888) 741-2737.
View a recording of our archived webinar with the Technology Services Industry Association (TSIA): Take Your Service Operation from OK to Very Good: Best Practices in Business Process Mapping
View our brochures: