Warranty, Contracts and Entitlement Management | Solutions

Warrant Contract, Entitlement Management

Entitlements Features

• Auto-generates service requests for follow-up activities and for proactive events

• Get at-a-glance, real time details on a customer’s exact entitlement status, whether under-contract, under-warranty or out-of-coverage

• The system can act as a decision-making tool to help determine the most cost-effective service delivery method

• Keep track of contract hours used and contract visits made and alert when customers have exceeded their entitlement thresholds

• Handle virtually any condition for service (of any type e.g. repair, installation, training, etc.)

• Create proactive repair appointment and/or display that preventative maintenance is due

• Provide alerts about warranty coverage issues

Entitlements Benefits

• Prevents the over delivery or under delivery of service

• Up-sell contracts during the initial call for service

• Turn your service center into a revenue-generating operation

• Free up resources by automating routine contract life cycle tasks

• One of the highest ROIs in the industry

At CSDP, we built our software from an entitlements perspective so that the transactions can be developed using the foundation of the terms and conditions of the contract. This allows maximum flexibility to develop and implement the terms and conditions of a contract. With this entitlement management solution, you get at-a-glance information on a customer’s exact entitlement status, whether under-contract, under-warranty or out-of-coverage.

This package includes Warranty Entitlement, Contracts & Billing, Report Writing, and Alerts & Monitors.

Next Steps

To see a demo or speak to one of our Service Relationship Management software consultants about how we can improve your service operations, please contact us at 1 (888) 741-2737 or fill out this form.

Read our case study titled, A Flexible Solution to Meet Complex Medical Industry Requirements.

Find out how to Increase Customer Satisfaction while Reducing Warranty Costs with Entitlement.

Is it time to Transform Your Cost Center into a Revenue-Generator?

Do you know how to Streamline Your Dispatch Process and Reduce Your Entitlement Time?

See how you can Reduce Labor and Overstock Costs beginning with Entitlement.

Take a look at our brochure for some more information.

Download Service Revenue Trends - A Joint Research Paper from TSIA and CSDP that will help you understand the trends in services revenue and profits and how they affect your company.

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