Learn more about the services management software offered by Customer Service Delivery Platform. Whether you’re looking to understand the Service Relationship Management (SRM) © field better or clear insight into our field service solutions, our library of White Papers will give you the insight you’re looking for to help transform organizational departments from cost centers to revenue generators.
Our CEO, Jerry Edinger, wrote an article titled, "A Single View of Customers and Service," which was published in the June, 2011 issue of Field Technologies Magazine.
CSDP Sponsored White Papers
Profiting from Reverse Logistics Automation: Results of the 2013 Benchmark Survey
Reverse logistics supply chains possess some very unique characteristics, which underscore the need for sophisticated, end-to-end reverse logistics management solutions (RLMS). These characteristics include:
- Uncertainty of supply
- Customer specific
- Value improving
- Multi-party coordination
To better understand how RLMS helps automate and enhance reverse logistics processes, Blumberg Advisory Group conducted a survey on automation within the reverse logistics marketplace. In the white paper, issues that affect many enterprises engaged in reverse logistics and the impact reverse logistics management systems have on the organization are discussed.
Download Profiting from Reverse Logistics Automation: Results of 2013 Benchmark Survey to read more about them.
The Year of Expansion for Service Delivery Automation
Service Strategies that Improve Revenues
Are you trying to understand the trends in services revenue and profits and how they affect your company? Read this joint research paper from The Technology Services Industry Association (TSIA) and CSDP to learn:
- The importance of service revenues and margins to overall company revenue growth and profitability
- The growth of service revenues in maturing technology markets
- The shift in service mix required for long-term market success
This paper describes four views TSIA has developed over the past five years based on detailed research on the revenue mix trends of large product companies.
Process is the Key to Technology Project Success