White Papers

Reverse logistics supply chains possess some very unique characteristics, which underscore the need for sophisticated, end-to-end reverse logistics management solutions (RLMS). These characteristics include:

• Uncertainty of supply
• Customer specific
• Timing
• Value improving
• Flexibility
• Multi-party coordination

To better understand how RLMS helps automate and enhance reverse logistics processes, Blumberg Advisory Group conducted a survey on automation within the reverse logistics marketplace. In the white paper, issues that affect many enterprises engaged in reverse logistics and the impact reverse logistics management systems have on the organization are discussed.

Download Profiting from Reverse Logistics Automation: Results of 2013 Benchmark Survey to read more about them.

Are you trying to understand the trends in services revenue and profits and how they affect your company? Read this joint research paper from The Technology Services Industry Association (TSIA) and CSDP to learn:

• The importance of service revenues and margins to overall company revenue growth and profitability
• The growth of service revenues in maturing technology markets
• The shift in service mix required for long-term market success

This paper describes four views TSIA has developed over the past five years based on detailed research on the revenue mix trends of large product companies.

There’s always so much focus about doing more with less. Driving new revenue opportunities while cutting costs. It seems like an impossible feat, but once you look at it in a different light, it might become as simple as fixing a pipe that’s leaking revenue. How can you expect to increase profits while your money is literally going out the door?

Read this white paper for some common service problems companies are having and mistakes they’ve made, as well as for ways you can fix your revenue leakage by increasing efficiencies and driving more revenues.