CSDP’s Webinars are designed to give you real-time insights into the different Service Relationship Management (SRM©) software modules we offer so you can understand the benefits and get more out of the service management solutions you’ve already applied to your operations.

Upcoming Webinars:

Stay tuned!

Recent Webinars:

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2013 Reverse Logistics Automation Benchmark Results Webinar: How transactional-based pricing is transforming reverse logistics

Take a look at some of the key trends and challenges that will likely have the greatest impact on reverse logistics in 2013 and learn ways to stop revenue leakage and drive more revenue from services.

You'll hear the results of the Reverse Logistics Automation Benchmark Report and will receive a complimentary copy.

Michael Blumberg, Principal of Blumberg Advisory Group, will share insights from the benchmark report and how the industry is undergoing a transformation.

View this webinar replay to get:

• Benchmark data on your peers
• Suggestions for handling the top challenges facing reverse logistics
• Information on how to integrate and automate data, processes and technology to increase service revenues and stop revenue leakage
• Insight into how transactional-based pricing can make a significant impact on your organization

View today.
 

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Connecting Data, Systems and Processes: A Real World Example

Businesses must regularly manage enormous amounts of data, processes, and transactions. Increasing the efficiency of processing those transactions and data can save a significant amount of time and money.

View now for our webinar to hear real world examples of how Bel Fuse Inc. is using cloud-based middleware to seamlessly connect customer transactions with its internal systems and processes.

Jonathan Klempner, Senior Analyst with Bel Fuse, discussed: 

• How his company saved over a half a million dollars
• How easy it is to manage intricate customer transactions
• The flexibility and vast capabilities of the solution

In addition, CSDP and Sorvive discussed how product and service companies are using cloud-based middlware to: 

• Connect data, systems, and processes
• Eliminate capital investments using transaction-based pricing
• Add additional functionality to product and service lifecycle management
• Communicate critical information and transactions with clients, vendors, and partners
• Integrate various point solutions to automate multi-step business processes and to achieve full process visibility as well as automatic identification of opportunities and failures

View today!

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The Field Service Blueprint - Strategies For Improving The End-To-End Field Service Experience

View now to learn:
 

• How to identify the gaps and opportunities in your existing service strategy
• The four areas where you can gain the biggest service life cycle efficiencies
• How to use data, processes and technology to create competitive advantage
• Which areas of your services strategy you should focus on first to get immediate results

Missed a Webinar? Don’t worry, we offer a full archive of our Webinars online.

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The End of ERP: Why Service Is Pushing ERP to the Backburner


View the replay to learn:

• 4 reasons why service is pushing ERP to the back burner and what you can do about it
• The latest TSIA survey results regarding cloud adoption 
• How companies are using the cloud to deliver innovative functionality
• 4 things missing from first-generation cloud offerings that you need to know about

2012 Service Delivery Automation Benchmark Results Webinar – How to drive more revenue from services; with Bill Pollock, President of Strategies for GrowthTM

Webinar: Take Your Service Operation from OK to Very Good: Best Practices in Business Process Mapping

View our 30-minute webinar replay to learn:

• The most common reasons for technology project failures
• Best practices in business process mapping
• The benefits of business process mapping including streamlining service operations and improving customer satisfaction
• The four critical steps in business process mapping and how redundancy in processes, systems and personnel can be minimized and customer interactions can be maximized

Best Practices in Call Center and Dispatch Processes

View the webinar and slides today to see:

• Todays service delivery challenges
  
• Gaps and issues with software and automation
  
• Trends impacting call center and dispatch operations
  
• Examples - real clients and changes they made
  
• Five best practices to consider

(Field) Servicing At The Speed Of Change: 3 Keys To Successfully Conquering Ever-Changing Business Requirements

You want to be responsive and flexible to meet these challenging demands, but how do you mange the people, processes and technology in order to facilitate rapid change?

View the webinar to learn how to manage these three critical success factors your field service organization needs in order to respond to changing business requirements.