Unifying Infrastructure. Transforming Businesses. Gaining Market Share.
Welcome Product Manufacturers!
CSDP defines a product manufacturer as any organization, regardless of industry, whose primary product is a ‘hard’ and/or tangible item that requires service. For example: technology OEM’s (hardware, software, white goods), consumer products, industrial machinery or devices, retail manufacturers, defense and aerospace, etc. In today’s very competitive world, there are hundreds of off-the-shelf CRM and ERP products and solutions to choose from but how do you know if a particular product will meet ALL of your infrastructure, customer service and support needs? We offer OEM’s and manufacturers an affordable way to increase efficiencies, reduce costs and enable cost centers to become profit contributors. The SRM © solution ties together CRM and ERP by addressing both service lifecycle management objectives and business processes.
Some business results realized by CSDP clients:
• Reduced labor costs by 15%
• Improved customer satisfaction by up to 15 points
• Lowered warranty support costs by 65%
• Decreased cost per warranty repair by 400%
• Reduced costs product overstocks and non-authorized repairs
• Decreased receive call time down to 2.5 minutes from 5.5 minutes
• Increased service profit margins by 15%
Want to learn more about how we have helped our clients? Go to our Case Studies.
Consider this: In 2009, a report by Forrester Research, titled, “Answers to Five Frequently Asked Questions About CRM Projects”, Forrester Vice President and Principal Analyst Bill Band presents evidence that under 50% of CRM projects fully meet expectations. These types of failure expectations occur when business objectives or processes for meeting objectives are not developed.
Why Partner with CSDP
Why should you consider partnering with CSDP? In addition to the stellar business results our clients have experienced, here are three more very good reasons!
Each and every one of our SRM © software solutions, allows you to dynamically influence business rules in your enterprise applications through CSDP’s innovative Work Flow Tool. Easily adapt to ever-changing business needs with on-the-fly notifications, securely and without any additional programming resources.
Plays Well With Others
Database-agnostic, our SRM © solutions support most user interface, middleware and database technologies. Additionally, they integrate with any existing legacy or enterprise systems, in addition to EDI, Web, and device-based services. Each SRM © module can act as a standalone, work alongside your favorite tools or several modules can be combined to improve service lifecycle management, service dispatch software, and other service management solutions and business processes.
Faster Integration = Near-Term ROI
Our ease of integration means that CSDP can streamline your end-to-end service delivery process and deliver positive financial impact to your service organization more quickly. Incredibly nimble, CSDP can deploy an SRM © solution in a matter of months, not years. The resource cost savings combined with productivity increase means a much faster return on your investments.We not only help our clients drive down operating and service delivery costs but enable them to drive up customer satisfaction and increase revenue as well as market share! CSDP's SRM © software solution has been delivered to some of the world’s foremost Fortune 500 companies to include IBM, ADP, Citibank, FDR field Service Company and BOA just to name a few. Visit our client list.
So what’s in it for you? More cost effective service delivery with less warranty support costs! More satisfied clients, more product sales and greater profits! More market share!
Read some of our customer testimonials and don’t forget to follow our blog and join our SRM © 3.0 group on LinkedIn.