What do businesses in the technology, home appliance, energy and life sciences sectors have in common? A reliance on CSDP to deliver results through Service Relationship Management (SRM) © software. Companies such as IBM, Ricoh and National Grid have been working with us to transform their service operations from a cost center to a revenue generator by optimizing their SRM © strategy. Below is a list of our partners and a sample of some of our valued clients:
Our Parnerships:
CSDP Corporation is an Advanced Partner with IBM. This certification by IBM expands an ongoing relationship between the two companies and confirms CSDP has demonstrated high levels of skills, market success and commitment to their IBM business relationship.
As an IBM Advanced Partner, CSDP may now incorporate the most sophisticated IBM technologies into our Service Relationship Management © services. Being an IBM Advanced Partner also allows CSDP to provide our clients with even greater depth and expertise in the area of services delivery and management applications and systems integration.
The Service Relationship Management (SRM) © concept, established by CSDP, extends CRM and ERP systems while helping customers realize a faster return on their technology and process investments. This comprehensive approach to service uniquely addresses each aspect of the service delivery lifecycle.
CSDP has been providing business solutions in conjunction with IBM software, hardware and services products for several years.
CSDP Corporation is an Oracle partner. The designation includes membership in a business network comprised of more than 20,000 companies which provide customers with Oracle-based business solutions. We at CSDP can imbed Oracle technologies for those clients that have embraced Oracle technologies. By doing this, we can provide our clients with timely and cost effect solutions to their needs.
The Service Relationship Management (SRM) © concept, established by CSDP, extends CRM and ERP systems while helping customers realize a faster return on their technology and process investments. This comprehensive approach to service uniquely addresses each aspect of the service delivery lifecycle.
CSDP has been providing business solutions in conjunction with Oracle databases and other software products for several years.
Microsoft and CSDP have had a partnership for over two years. Microsoft is an important figure in the computer industry and serves customers worldwide. We at CSDP can embed Microsoft technologies into the solutions that we provide to our clients to help solve clients problems. This gives our clients that have embraced the Microsoft technologies a cost effective solution in a very timely and cost effective manner.
The Service Relationship Management (SRM) © concept, established by CSDP, extends CRM and ERP systems while helping customers realize a faster return on their technology and process investments. This comprehensive approach to service uniquely addresses each aspect of the service delivery lifecycle.
Our Working Relationships:
IBM is the world's leading technology company, and embraces service as one of its core values. IBM manufactures, sells, and supports computer hardware and software, and offers infrastructure services, hosting and consulting.
The Ricoh Group is a global leader in digital office solutions, contributing to the success of businesses in every corner of the world. With 81,900 employees and offices in over 150 countries, Ricoh has built one of the industry's most extensive support networks, supporting a diversified customer base around the world.
Whirlpool Corporation is a leader in the global home appliance industry. Whilrpool appliances are marketed and serviced in nearly every country around the world. Whirlpool manufactures appliances across all major categories, including fabric care, cooking, refrigeration, dishwashers, and countertop appliances.
Public Service Enterprise Group (PSEG) is a publicly traded (NYSE:PEG) diversified energy company headquartered in New Jersey, and one of the ten largest electric companies in the U.S. With nearly 4 million customers, PSEG has one of the countries largest utility service/support organizations covering a service territory of approximately 2,600 square miles.
Anacomp is a leading business process solutions company. With forty years of experience and a passionate commitment to client services, Anacomp partners with its customers to help them unlock the full potential of their business processes at the lowest total cost of ownership.
Anixter International is the world's leading supplier of communications products used to connect voice, video, data and security systems. Anixter is also the leading provider of electrical and electronic wire and cable, fasteners, and other small components to build, repair and maintain a variety of systems and equipment.
(formerly Keyspan)
National Grid is a major U.S. electricity and natural gas provider. National Grid is one of the ten largest utilities (by number of customers) in the U.S. and has the largest electricity transmission and distribution network in the New England/New York region.
(formerly France Telecom)
Orange Business Services is one of the world's leading telecommunication operators, providing mobile, voice, data and multimedia services primarily in Europe and Asia. Orange Business Services support network consists of over 900 customer service agents and 1,500 field service agents.
Sigma-Aldrich is a leading Life Science and High Technology company. Their biochemical and organic chemical products and kits are used in scientific and genomic research, biotechnology, pharmaceutical development, the diagnosis of disease and as key components in pharmaceutical and other high technology manufacturing.