By Site Admin on 4/24/2012 11:36 PM
Consulting Services Inc. (CSI) is an IT consulting firm that was struggling to manage time and attendance for a staff of over 300 employees who mostly work remotely across the country. The company manages a wide range of contracts with vastly differing time reporting requirements and their process was mostly manual and very labor intensive.
By Site Admin on 4/18/2012 11:55 PM
Last week, we attended the CompTIA Annual Member Meeting. The event had a record turnout and we had a great few days of learning and networking. The keynote speaker was Steven M. R. Covey, who did a great presentation on trust. His points really hit home for any service organization. He stated that when you increase trust, you decrease customer churn, reduce employee disengagement, increase efficiency, and much more. Who wouldn’t like to accomplish all of those things?
By Site Admin on 4/10/2012 6:04 AM
According to David Krebs, VP of mobile and wireless for VDC research, “Customer commitment to a particular brand or company increases by deploying field workers that can deliver highly personalized services to clients at the point of interaction.”