By Site Admin on 7/26/2011 1:43 AM
How many different systems do you need to log into to get the critical customer and service data you need? More than one? More than two? More than 5…? When you have disparate databases and systems that don’t talk to each other, that hinders your overall business process. Learn how to resolve customer inquiries, diagnose service issues, and determine the proper resolution steps quickly and effectively.
By Site Admin on 7/6/2011 9:51 PM
In over 100 product companies (including hardware and software companies, SaaS providers, large companies, mid-sized companies, etc.) that have been benchmarked with TSIA, data shows that the average revenue mix is roughly 60/40, where 60% of total company revenues are coming from products and 40% are coming from services.
By Site Admin on 7/6/2011 2:08 PM
Welcome to the fourth installment of our series of blogs based on the Service Revenue Trends joint research report from Technology Services Industry Association (TSIA) and CSDP. The report is based on extensive TSIA research including benchmarking and industry surveys.