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20 July, 2010 - Irvine, CA - CSDP Attains Advanced Level in the IBM Partner Program

Customer Service Delivery Platform Corporation (CSDP), a Services Relationship Management provider, today announced they have attained the Advanced level in the IBM Partner Program. This certification by IBM expands an ongoing relationship between the two companies and confirms CSDP has demonstrated a high level of skills, market success and commitment to their IBM business relationship.

The Service Relationship Management (SRM) concept, established by CSDP, extends CRM and ERP systems while helping customers realize a faster return on their technology and process investments. This comprehensive approach to service uniquely addresses each aspect of the service delivery lifecycle.

“As an IBM Advanced Partner, CSDP may now incorporate the most sophisticated IBM technologies into our Service Relationship Management services,” said Jerry Edinger, CSDP Chief Executive. “Being an IBM Advanced Partner also allows CSDP to provide our clients even greater depth and expertise in the area of services delivery and management applications and systems integration,” Edinger added.

About Us

CSDP offers flexible, agile solutions to unify infrastructure and transform cost centers into profit drivers resulting in greater customer service and market share. Our services-led software is fully customized to fit your company's needs and is respectful of existing infrastructure so that it implements quickly and begins generating ROI immediately.

Contact: Jerry Edinger, 888-741-2737 x 101

15 June, 2010 - Irvine, CA - CSDP Announces Oracle Compatibility
for their Service Relationship Management Software Suite

Customer Service Delivery Platform Corporation (CSDP) today announced the availability of their Service Relationship Management (SRM) software suite for the Oracle database platform. CSDP’s Service Relationship Management software provides a framework for service organizations to improve operational efficiencies and reduce costs.

“Our clients continue emphasizing the importance for sustained cost reductions and extending the usefulness of installed technologies. For companies with existing Oracle enterprise licenses our SRM suite will help them save on additional licensing and will also enhance their service and support P&L’s.” says Jerry Edinger, CEO, Customer Service Delivery Platform Corp.

Now fully compatible for the Oracle database platform, CSDP’s SRM suite addresses the complete end-to-end service delivery lifecycle, including:

•    Contact Center
•    Entitlement
•    Service Dispatch and Field Service
•    Inventory Control
•    Depot Repair
•    Contracts and Billing
•    Reports
•    Marketing and Quote Generation

The Service Relationship Management concept, established by CSDP, extends CRM and ERP systems while helping customers realize a faster return on their technology and process investments. This comprehensive approach to service uniquely addresses each aspect of the end-to-end service delivery lifecycle.

CSDP is a certified Oracle Partner. The designation includes membership in a business network of specialized companies capable of providing Oracle-based business solutions. Certified partners also have access to Oracle resources and services which expands their ability to provide software solutions to their clients.

About Us

CSDP’s SRM solutions bridge CRM and ERP applications by addressing both service objectives and business processes. With over 30 years of service industry experience, CSDP has the knowledge and tools to turn your service organization into a revenue generator, rather than a cost center.

Contact: David Dorret, 888-741-2737x102

Irvine, CA - CSDP Adds Time Tracking System to SRM Suite of Tools

Customer Service Delivery Platform Corporation, developers of the Service Relationship Management (SRM©) suite of Service tools, today announces the addition of the CSDP Time Tracking Software, an all inclusive system that controls and monitors all aspects of a company’s time and resources.

CSDP Time Tracking provides:

    * The ability to track resources
          o By hour
          o At a project level
          o At an organizational level
    * Holiday and vacation time can also be monitored.
    * Rollup reporting allows management to see at a glance where staff is over/under allocated and where project cost and budget meet.
    * The system is very easy to use and completely customizable to fit your company’s unique requirements.
    * Helps your organization optimize labor
    * Improve your profits

“As we talk to our clients, they are telling us that they need to track the labor hours they are spending on contracts and want a company view of their resources. In response to their requests, we delivered what they needed quickly so they could rapidly optimize the profit on their contracts,” says Jerry Edinger, President/CEO.

Manage your projects and resources with ease and eliminate the manual accounting stress from your business. CSDP Time Tracking will do it all for you.

Customer Service Delivery Platform Corporation
Contact David Dorret, 888-741-2737(CSDP) ext. 102

9 October, 2009 - Costa Mesa, CA — CSDP Corporation Certified as an Oracle Partner

CSDP Corporation, a provider of tailored process-management software tools that fully integrate customer service operations, announces today its certification as an Oracle Partner. The designation includes membership in a business network comprised of more than 20,000 companies which provide customers with Oracle-based business solutions. Partners have access to Oracle’s education, marketing and sales support services expanding their ability to provide software solutions affordably and efficiently to their clients.

“CSDP has been providing business solutions in conjunction with Oracle databases and other software products for several years,” says Jerry Edinger, president and CEO of CSDP Corporation. “With acceptance into the Oracle Partner Network, we will be able to offer clients additional software applications improving their customer service operations.”

In addition to being an Oracle Partner, CSDP is an IBM Business Partner. This partnership provides tools and resources to get products and solutions to market faster, reducing design time and increasing development efficiency.

13 March, 2008 – Costa Mesa, CA – CSDP Acquires Pacific Decision Sciences Corporation

Customer Service Delivery Platform Corporation (CSDP) entered into an Agreement with Digital Angel (DIGA) to purchase the assets of Pacific Science Decision Corporation (PDSC).

With the PDSC, Customer Service Delivery Platform Corporation is now poised to grow their business from a Services business to a Services lead Software company. CSDP will now market the newly acquired software to any client that needs Services Relationship Management software to improve the operations of Customer service.

Customer Service Deliver Platform Corporation will be investing in this software that they purchased to be the leader in the market place of Service Relationship Management (SRM) web-enabled software targeted for any client that is in the Customer Service Business.