Press Release: 15 June, 2011 – Irvine, California – CSI achieves ROI of 100% Over Investment using CSDP’s Service Relationship Management Solution
Customer Service Delivery Platform Corporation (CSDP), developers of the Service Relationship Management (SRM)© end-to-end suite of Service Lifecycle Management (SLM) software, announces the successful implementation of a time tracking solution for CSI, an IT, advisory, engineering and professional services firm serving government and commercial clients throughout the US.
The time and attendance system significantly reduces the manual data entry process associated with time tracking and billing. The reduction in manpower associated with these processes resulted in a 100% savings over the solution investment.
"The best thing about the system is that it is extremely dynamic. So on-the-fly we have the ability to customize this solution to meet our really fluctuating business model. In the past we’d have to modify our processes to fit the system. Now the system can be easily modified to fit our processes. So the system meets our needs rather than dictating what we can do," said David Mitchell, Vice President of Operations. “The CSDP team has been able to develop anything we’ve thrown at them and we had a very smooth implementation – rolling it out, at once, to 150+ employees in multiple states in less than two weeks.”
The customized solution that CSDP implemented is the core of CSI’s business. Staff enters their time in the easy-to-use CSDP software and the system automatically checks the time against the contract and allocates the appropriate number of hours. CSI has numerous government contracts that require individual project billing, so CSDP developed a multi-tiered solution that allows different terms for each project and can manage complex overtime scenarios in multiple states. The contracting portion of the system manages even the most complicated contract requirements and the billing data is automatically fed into the existing accounting system to manage invoicing and payroll.
“We are pleased with the opportunity to work with CSI” noted Jerry Edinger, President and CEO of CSDP. “CSI’s client-first philosophy fits perfectly with CSDP’s business philosophy. We look forward to a long partnership with them.”
About Customer Service Delivery Platform Corporation:
CSDP is a services-led software company with the most flexible and agile solutions on the market to help automate the post-sale service delivery, field service, reverse logistics and customer service processes. With over 30 years’ experience, our clients have realized improved customer satisfaction by up to 15 points, increases in service profitability exceeding 10%, decreased average cost per repair of 50% and increases in first call resolution greater than 20%. Instead of trying to force fit out-of the-box solutions, our flexible software is tailored to your individual business requirements and easily integrates with your existing infrastructure so that it implements quickly and begins generating ROI immediately. Our unique dynamic workflows give you the agility you need to instantly respond to business and environmental changes as they happen. The Service Relationship Management (SRM)© product suite addresses the complete end-to-end service lifecycle management from field service, knowledge management and customer support to reverse logistics, depot repair and inventory management.
For more information, click here or contact Ray Miller at 888-741-2737(CSDP) extension 107.
About CSI
KNWEBS Inc. dba Consulting Services Inc. (CSI) is a growing leader of information technology (IT), advisory and assistance, engineering, and professional services. With a proven record of service delivery excellence, CSI proudly supports government agencies and commercial customers located throughout the United States. Our 200+ trained and certified employees stand ready to exceed expectations and meet mission requirements.
Founded in 2002 and headquartered in Oklahoma City, OK, CSI is an 8(a) certified, American Indian owned, HUBZone certified, Small Disadvantaged Business. We are ISO compliant. CSI's rapid growth is attributed to offering competitive rates and strong financial structure, significant past performance, 98%+ personnel retention rate with seamless personnel transitions, and a total management commitment to exceeding customer expectations.
CSI has been awarded #1 in the 13th annual Fortune Magazine's Inner City 100. The Inner City 100 program recognizes successful inner city companies and their CEO’s as role models for entrepreneurship, innovative business practices and job creation in America’s urban communities.
For more information about CSI, visit www.csioklahoma.com or call 405-526-1030.