15 June, 2010 - Irvine, CA - CSDP Announces Oracle Compatibility for their Service Relationship Management Software Suite
Customer Service Delivery Platform Corporation (CSDP) today announced the availability of their Service Relationship Management (SRM) software suite for the Oracle database platform. CSDP’s Service Relationship Management software provides a framework for service organizations to improve operational efficiencies and reduce costs.
“Our clients continue emphasizing the importance for sustained cost reductions and extending the usefulness of installed technologies. For companies with existing Oracle enterprise licenses our SRM suite will help them save on additional licensing and will also enhance their service and support P&L’s.” says Jerry Edinger, CEO, Customer Service Delivery Platform Corp.
Now fully compatible for the Oracle database platform, CSDP’s SRM suite addresses the complete end-to-end service delivery lifecycle, including:
• Contact Center
• Entitlement
• Service Dispatch and Field Service
• Inventory Control
• Depot Repair
• Contracts and Billing
• Reports
• Marketing and Quote Generation
The Service Relationship Management concept, established by CSDP, extends CRM and ERP systems while helping customers realize a faster return on their technology and process investments. This comprehensive approach to service uniquely addresses each aspect of the end-to-end service delivery lifecycle.
CSDP is a certified Oracle Partner. The designation includes membership in a business network of specialized companies capable of providing Oracle-based business solutions. Certified partners also have access to Oracle resources and services which expands their ability to provide services management software solutions to their clients.
About Us
CSDP’s SRM solutions bridge CRM and ERP applications by addressing both service objectives and business processes. With over 30 years of service industry experience, CSDP has the knowledge and tools to turn your service organization into a revenue generator, rather than a cost center.
Contact: David Dorret, 888-741-2737 x102