21 December, 2010 - Irvine, California – CSDP adds e-mail to the SRM suite of tools to complete the communications channels
Customer Service Delivery Platform Corporation (CSDP), developers of the Service Relationship Management (SRM©) suite of service tools, announces today the availability of e-mail Integration with SRM© 3.0 Contact Center, Depot Repair, Dispatch/Field Service, and Inventory Control applications. By adding these capabilities to the applications, clients will now have the collaboration/e-mail technologies to help them reduce their service delivery costs. Adding the e-mail communication channel to their suite of tools enables field service technicians, depot repair, and inventory control operations to become more productive, therefore reducing the overall resolution time of service requests while increasing first call resolution. The e-mail capability can be integrated with any of the following software modules to streamline communications processes.
SRM© 3.0 functionality provides advanced automation in:
- Contact Center
- Entitlement
- Depot Repair
- Dispatch/Field Service
- Inventory control
Manage your Service Lifecycle Management organization with ease and eliminate the manual processes and stress from your business. CSDP's SRM© 3.0 will do it for you.
CSDP is a services-led software company with a tailored suite of solutions and process tools that enable firms to automate their entire service delivery, field service, and customer service process. CSDP offers flexible, agile solutions to unify infrastructure and transform cost centers into profit drivers by driving down operating and service delivery costs, driving up customer satisfaction, and increasing revenues and market share. CSDP's Service Relationship Management (SRM©) software solution has been delivered to some of the world’s foremost Fortune 500 companies, including IBM, Xerox, Fujitsu, Whirlpool, Rockwell, and PSE&G to name a few. CSDP’s SRM© product suite addresses the complete end-to-end service delivery lifecycle including Contact Center, Dispatch/Mobile, Depot Repair, Inventory Control and Management, Knowledge Management, Marketing and Quote Generation, Warranty Entitlement, Training, Contracts/Billing, Reports, Scheduling, and Time Tracking. Our software is fully customized to fit your company's needs and easily integrates with your existing infrastructure so that it implements quickly and begins generating ROI immediately.
For more information, contact Ray Miller at 888-741-2737(CSDP) extension 107.