Customer Service Delivery Platform Corporation (CSDP), developers of the Service Relationship Management (SRM©) suite of service tools, announces today the availability of Chat Integration with SRM 3.0 Contact Center, Depot Repair, Dispatch/Field Service, and Inventory Control applications. By adding this capability to these applications, clients will now have the collaboration technology to help them reduce their service delivery costs. By adding this new communication channel to their suite of tools, it enables their field service technicians, depot repair, and inventory control operations to become more productive, therefore reducing the overall resolution time of service requests while increasing first call resolution. The Chat capability can be integrated with any of the following software modules:
SRM© 3.0 functionality provides advanced automation in:
- Contact Center
- Entitlement
- Depot Repair
- Dispatch/Field Service
- Inventory control
Manage your Service Lifecycle Management organization with ease and eliminate the manual processes and stress from your business. CSDP SRM© 3.0 will do it for you.
About Us:
CSDP is a services-led software company specializing in tools that make end-to-end Service Delivery painless and efficient. CSDP offers flexible, agile solutions to unify infrastructure and transform cost centers into profit drivers, resulting in greater customer service and market share. Our services-lead software is fully customized to fit your company's needs and is respectful of existing infrastructure so that it implements quickly and begins generating ROI immediately!
For more information, contact Ray Miller at 888-741-2737(CSDP) extension 107.