Some of Your Challenges:

• Have you acquired several companies in the past several years and are therefore dealing with multiple disparate legacy systems? Or have you completed a CRM or ERP integration and still have multiple IT solutions in place to support your service and support operation?
• Can’t find the ‘right’ off-the-shelf software that really meets your requirements?
• Are you trying to reduce your warranty cost on your product?
• Are your customers constantly on your back because you do not have the right materials or skilled technicians to resolve the issues that you are contracted to solve?
• Is your service entitlement doing its job and are you getting paid for all the work you are contracted to perform?
• Are you in the process of ‘transforming’ your business model?
• Are you seeking new and robust solutions for your CRM & ERP clients?

Some of Our Clients' Results:

• A 20% decrease in IT/infrastructure costs
• Reduced labor costs by 15%
• Improved customer satisfaction by up to 15 points
• Lowered warranty support costs by 65%
• Decreased cost per warranty repair by 400%
• Reduced costs, product overstocks, and non-authorized repairs
• Increased service profit margins by 15%
• Increased first-call resolution by 23%
• Decreased average cost per repair 54%
• Decreased receive call time--down to 2.5 minutes from 5.5 minutes
• Consolidated 28 disparate call center systems on schedule and under budget